What is your Sugar installation missing ?

**Mekanek** · 2009-09-12, 04:54 PM

...mine seems to missing a lot.

- No target selection window data (target kists) : http://www.sugarcrm.com/forums/showthread.php?t=41701
Part of the problem is that when trying to duplicate a list, it gets copied, OK, but without targets in it.

- No campaign status chart: http://www.sugarcrm.com/forums/showthread.php?t=37750

- The latest PITA is that in Admin/Mail -section all modules except one (Inbound mail settings) are missing all static texts.

I have tried different kind of repairs from Admin/Repair and read hours this forum, Wiki, University.. you name it and tried every trick which seemed worth a try with no luck. Is there a decent way to reinstall Campaign module, or the whole Sugar (not the database) ? Or what should I try to do ?

**kbrill** · 2009-09-12, 09:03 PM

Not sure what you are looking for on one or two, both seems to have pretty good fixes attached to them, for #3 i think the problem must be a file permissions issue.

If you are having this much trouble with it I would invest in an hour of time with one of the developers in the classified section and get everything straitened out at one time.

**Mekanek** · 2009-09-13, 12:24 AM

Thanks, kbrill,

The problem is that none of those suggestions in #1 and #2 worked for me. All I was not able to try because I was not confident on what I was supposed to do. Did you check those threads and my comments there ?

With the file permissions thing you probably refer to folders to 0755 and file to 0644, which I did check/change, especialy in /cache/jsLanguage

No change. Other files/ folders ?

What comes to support, I probably would not sit here 3:20 on Sunday morning if I had money for supported sw

**Mekanek** · 2009-09-29, 10:40 AM

Hi,

I have managed so far with various tricks, but really appreciate help on the missing selection data.

Problem:
If i e.g. select a "Target list" I have made. Under it there are subpanels: Targets, Contacts, Leads, Users. For each of these there is a possibility to either Create or Select members (via "Create" or "Select" buttons). My problem simply is, that if I select "Select" -button, a selection pop-up appears, but it is empty. Nothing in it like shown in the attached picture. In target lists the User subpanel is the only one, which gives a pop-up with appropriate content. I can see similar behavior with other "Select" -windows in various Sugar modules.

I copied part of the source code of the empty pop-up below. This is the part after link and script tags in the beginning and as with my limited understanding I suppose, this is the HTML generated by php. The rest is missing (?) which I suppose is because of a php error.

HTML Code:

<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN">
<HTML>
<HEAD>
<meta http-equiv="Content-Type" content="text/html; charset=UTF-8">
<title>xxxxxxx</title>
<style type="text/css">@import url("themes/Sugar/style.css?s=5.2.0i&c=1"); </style>
<link href="themes/Sugar/colors.sugar.css?s=5.2.0i&c=1" rel="stylesheet" type="text/css" title="sugar" />
</HEAD>
<BODY style="margin: 10px">

So, what should I do next to track down the error ? Or can anyone have a suggestion how to fix this already ?

I would really much appreciate it, because this is seriously now limiting my use of Sugar.

What comes to other issues in my original post, the missing campaign status chart indeed is a file permission issue in a cache -directory. When changing file permissions with Filezilla (can use any other FTP-client as well) it gets corrected, but I have also noticed, that this permissions get reverted back (at least with some files) after each midnight. Something is changing them automatically. Suggestions ?

The missing static texts -problem in Admin page parts mentioned earlier still exist, and I have not managed to get them visible via changing file permissions. Would appreciate suggestions to this also.

Thanks for your effort

**goko** · 2009-09-29, 11:48 AM

Originally Posted by Mekanek

... this is the HTML generated by php. The rest is missing (?) which I suppose is because of a php error....

So, what should I do next to track down the error ?

Locate the webservers error log file and take a look,
your problems could be caused by missing files, file permissions errors or php syntax errors,
they should be logged in the webserver error log file

**Mekanek** · 2009-09-29, 12:36 PM

Thanks, goko,

I'm not sure which error file you mean; in error_log there is nothing from today and I have duplicated the error several times today.

In sugarcrm.log, which is the logfile specified by Admin/System Settings/ Logger settings I cannot find anything either. However, the log level was set to "Fatal". I tested it also with log level "Error", but it did not record anything either. "Info" and "Debug" modes return quite much data, though.

Are there any other logs I should check ?

- It could be that files are missing; during moving systen from my testbox to server something might have not been transferred. But how to cross-check that appropriate files are there ?

- File properties may also be an issue. I checked several articles on that and currently I use 664 for all files as mentioned in this wiki and 775 for folders. Is this correct ?

- I don't know about php syntax errors ? At least, I don't recall altering any such files ? Apart from comfig.php

Is there any specific I should be searching ?

**Mekanek** · 2009-10-03, 10:01 AM

Nobody knows ?

Well, after this before presented HTML code:

HTML Code:

HTML Code:

<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN">
<HTML>
<HEAD>
<meta http-equiv="Content-Type" content="text/html; charset=UTF-8">
<title>xxxxxxx</title>
<style type="text/css">@import url("themes/Sugar/style.css?s=5.2.0i&c=1"); </style>
<link href="themes/Sugar/colors.sugar.css?s=5.2.0i&c=1" rel="stylesheet" type="text/css" title="sugar" />
</HEAD>
<BODY style="margin: 10px">

There should be (checked from the local test box where its working) something similar to the following:

HTML Code:

 <script type="text/javascript" src="include/javascript/sugar_3.js?s=longlist of numbers and letters&c=1"></script>

<script type="text/javascript" src="include/JSON.js?s=longlist of numbers and letters&c=1"></script>
<script type="text/javascript" src="include/javascript/popup_helper.js?s=longlist of numbers and letters&c=1"></script>
<script type='text/javascript' src='include/javascript/sugar_grp_overlib.js?s=longlist of numbers and letters&c=1'></script>
<script type="text/javascript">

...and conitunes with a long list of javascript paramters from by Leads db, e,g "DATE_ENTERED":"","DATE_MODIFIED":"","MODIFIED_USE R_ID":"","MODIFIED_BY_NAME":"","CREATED_BY":"","CR EATED_BY_NAME":"","DESCRIPTION":"","DE.........

The question, I suppose is: Which file(s) are responsible for generating the latter part of the code ? Where should these file(s) be located ?

**salesagility** · 2009-10-03, 03:43 PM

go and look in the sugar,log files which you will find in the root directory of your sugar instance

you can set the levels of reporting in admin>system settings>logger settings

**Mekanek** · 2009-10-03, 05:11 PM

Originally Posted by salesagility

go and look in the sugar,log files which you will find in the root directory of your sugar instance

you can set the levels of reporting in admin>system settings>logger settings

Thanks, but I already have as indicated in the post at 2009-09-29 12:36 PM in this thread. Any more specific info on logs ? I just checked again and the situation is the same

**Mekanek** · 2009-10-09, 09:43 AM

Any ideas ?

Thread: What is your Sugar installation missing ?

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