1. New case comes in
2. Go to case, read description
3. Click compose email
4. Customers email address does not show up in the 'To' field
5. Click 'To' button, search for customer (have written down customers name on a piece of paper in case I forget it)
6. Add customers email to 'To' field

Is this really the way this functions? I would think that when I hit compose email, Sugar would grab my customers email address from the primary email field in my customers account and save me from steps 4,5 and 6.

Any input would be great!

Thanks!