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Thread: Why can't I assign records to a certain user?

  1. #1
    p_unterberg is offline Member
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    Default Why can't I assign records to a certain user?

    I have two users:
    Paul and Dave

    As far as I can tell, they're setup exactly the same.

    However, whenever I put Paul into the assigned to field, the auto complete doesn't list the value. I can select it manually from the select, but once I save the record, the value is cleared from the assigned to.

    The other user is able to be assigned items, the auto-complete lists his name, etc.

    The user who wasn't working right can login and use the system just fine.

    Both users are members of the their private teams and the global team, with global being their default team.

    What else could cause this behavior?

    Forgot to put that I'm on sugar pro Version 5.5.0 (Build 6653)

  2. #2
    p_unterberg is offline Member
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    Default Re: Why can't I assign records to a certain user?

    A little more information:

    It looks the new users I create aren't being picked up by the auto complete, and are also not able to be the target for "assigned to" - anyone see something similar to this?

  3. #3
    andopes's Avatar
    andopes is offline A Sugar Hero | Help Forum Moderator
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    Default Re: Why can't I assign records to a certain user?

    Did you customize anything in your system? Specially on Users module? Did you install any package?

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    André Lopes
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  4. #4
    p_unterberg is offline Member
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    Default Re: Why can't I assign records to a certain user?

    The problem was actually due to memcached running on the server, and is now resolved.

  5. #5
    warthog72 is offline Junior Member
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    Default Re: Why can't I assign records to a certain user?

    Who? What? What does that mean, server running memcached?

    I am having the exact same issues and cannot assign any of my new reps - above and beyond the default reps - any leads. This is quite odd - how is memcached related to that?

    Thanks,

    Steve

  6. #6
    hnaparst is offline Member
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    Default Re: Why can't I assign records to a certain user?

    Quote Originally Posted by p_unterberg View Post
    The problem was actually due to memcached running on the server, and is now resolved.
    Thanks. This resolved the problem.

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