Why are some leads auto assigned?

**marcielo** · 2011-10-26, 10:37 AM

Hi

I'm having issues with my incoming leads from my 'web-to-lead' form. What happens is that some leads are auto assigned to a sugar user and some are not - this seems to happen sporadically. I don't want them to get auto assigned and I can't find a pattern in this issue. I have not made any changes in Sugar lately.

Does anyone have any pointers on what can cause this problem?

I use SugarCRM CE 5.5.4

**Angel** · 2011-10-27, 03:45 AM

Take a look at the custom/modules/Leads folder to see if by chance you have some sort of logic hook in place that might be doing this for you.

**marcielo** · 2011-10-27, 09:14 AM

Thank you for the pointer. I have some logic hooks but none of them is pointing towards any user assignment.

**marcielo** · 2011-11-01, 11:40 AM

***UPDATE***

I came across a very weird thing, that I can't explain. My web-to-lead runs through a Joomla component called chronoforms. All leads are therefore registered in joomla to. The form has a tracker incorporated in the form where I can track the users behaviour on my site. I noticed that all leads in sugar assigned to me are not traceable nor registered in joomla? Therefore Sugar assigns the leads per default to me cause it thinks that the leads are created in sugar. Furthermore the leads info says it's created by me.

But why?