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Thread: WINDOWS/Apache-- CRM INSTALL Error

  1. #1
    bhupinder is offline Junior Member
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    Aug 2006
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    Default WINDOWS/Apache-- CRM INSTALL Error

    Hi
    I am new to Sugarcrm.

    My environment:
    Windows 2000 Server
    Apache 1.4.3
    PHP 4..3.3
    Mysql 4.1.16
    Sugar CRM 4.2.1

    As I try to install the CRM I get the following error message :

    " Warning: main(include/utils/security_utils.php): failed to open stream: No such file or directory in e:\program files\easyphp\www\sugarcrm4\include\utils.php on line 32

    Warning: main(): Failed opening 'include/utils/security_utils.php' for inclusion (include_path='E:\Program Files\EasyPHP\php\pear\') in e:\program files\easyphp\www\sugarcrm4\include\utils.php on line 32

    Warning: main(include/utils/db_utils.php): failed to open stream: No such file or directory in e:\program files\easyphp\www\sugarcrm4\include\utils.php on line 2574

    Fatal error: main(): Failed opening required 'include/utils/db_utils.php' (include_path='E:\Program Files\EasyPHP\php\pear\') in e:\program files\easyphp\www\sugarcrm4\include\utils.php on line 2574 "



    The CRM is placed in the Web root and when I try to run the install PHP I get the errors above,

    I am new could someone help me.


    Thanks

    Garry

  2. #2
    kbrill's Avatar
    kbrill is offline SugarCRM PS Engineer
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    Default Re: WINDOWS/Apache-- CRM INSTALL Error

    If this were a linux install I would say that it was a permissions error. But on windows I don't think it could be. Are you sure the file 'e:\program files\easyphp\www\sugarcrm4\include\security_utils .php' exists? Can you open it in a text editor?
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  3. #3
    Antoinedek is offline Junior Member
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    Default Re: WINDOWS/Apache-- CRM INSTALL Error

    Hi,

    I had the same problem under Linux/SUSE, all you have to do is to set a path in php.ini to your sugarcrm directory.
    Somethink like this: include_path="otherpaths:e:\program files\easyphp\www\sugarcrm4"

    Regards,
    Haueck

  4. #4
    medheeraj is offline Junior Member
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    Default Re: WINDOWS/Apache-- CRM INSTALL Error

    Hi Kbrill,

    Sorry for the delay in reply. I was unable to login with my account as it was deactivated and I had to wait for its activation.

    The file e:\program files\easyphp\www\sugarcrm4\include\security_utils .php' exists in the include directory.


    Hi Antoinedek,

    I have tried the suggestions but the error remains.

    May be I got the syntax wrong. The Php.ini shows the following parameter.

    EXTRACT FROM PHP>INI

    " ;;;;;;;;;;;;;;;;;;;;;;;;;
    ; Paths and Directories ;
    ;;;;;;;;;;;;;;;;;;;;;;;;;

    ; UNIX: "/path1:/path2"
    ;include_path = ".:/php/includes"
    ;
    ; Windows: "\path1;\path2"
    ;include_path = ".;c:\php\includes" "

    Could you advise the correct syntax to be used. After uncommenting the include path I have added the following.

    include_path = ".;c:\php\includes;e:\program files\easyphp\www\crm"

    LOOK FOR HELP FROM ALL.

    Garry

  5. #5
    medheeraj is offline Junior Member
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    Aug 2006
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    Default Re: WINDOWS/Apache-- CRM INSTALL Error

    Still awaiting some help on the error

  6. #6
    ruchida's Avatar
    ruchida is offline A Sugar Hero | Help Forum Moderator
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    Japan
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    Default Re: WINDOWS/Apache-- CRM INSTALL Error

    Did not the line below work?
    PHP Code:
    include_path ".;c:\php\includes" 
    Ryuhei Uchida
    Help Forum Moderator
    Calendar 2.0
    http://blogs.itmedia.co.jp/ruchida/

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