WINDOWS/Apache-- CRM INSTALL Error

[bhupinder]

Hi
I am new to Sugarcrm.

My environment:
Windows 2000 Server
Apache 1.4.3
PHP 4..3.3
Mysql 4.1.16
Sugar CRM 4.2.1

As I try to install the CRM I get the following error message :

" Warning: main(include/utils/security_utils.php): failed to open stream: No such file or directory in e:\program files\easyphp\www\sugarcrm4\include\utils.php on line 32

Warning: main(): Failed opening 'include/utils/security_utils.php' for inclusion (include_path='E:\Program Files\EasyPHP\php\pear\') in e:\program files\easyphp\www\sugarcrm4\include\utils.php on line 32

Warning: main(include/utils/db_utils.php): failed to open stream: No such file or directory in e:\program files\easyphp\www\sugarcrm4\include\utils.php on line 2574

Fatal error: main(): Failed opening required 'include/utils/db_utils.php' (include_path='E:\Program Files\EasyPHP\php\pear\') in e:\program files\easyphp\www\sugarcrm4\include\utils.php on line 2574 "



The CRM is placed in the Web root and when I try to run the install PHP I get the errors above,

I am new could someone help me.


Thanks

Garry

[kbrill]

If this were a linux install I would say that it was a permissions error. But on windows I don't think it could be. Are you sure the file 'e:\program files\easyphp\www\sugarcrm4\include\security_utils .php' exists? Can you open it in a text editor?

[Antoinedek]

Hi,

I had the same problem under Linux/SUSE, all you have to do is to set a path in php.ini to your sugarcrm directory.
Somethink like this: include_path="otherpaths:e:\program files\easyphp\www\sugarcrm4"

Regards,
Haueck

[medheeraj]

Hi Kbrill,

Sorry for the delay in reply. I was unable to login with my account as it was deactivated and I had to wait for its activation.

The file e:\program files\easyphp\www\sugarcrm4\include\security_utils .php' exists in the include directory.


Hi Antoinedek,

I have tried the suggestions but the error remains.

May be I got the syntax wrong. The Php.ini shows the following parameter.

EXTRACT FROM PHP>INI

" ;;;;;;;;;;;;;;;;;;;;;;;;;
; Paths and Directories ;
;;;;;;;;;;;;;;;;;;;;;;;;;

; UNIX: "/path1:/path2"
;include_path = ".:/php/includes"
;
; Windows: "\path1;\path2"
;include_path = ".;c:\php\includes" "

Could you advise the correct syntax to be used. After uncommenting the include path I have added the following.

include_path = ".;c:\php\includes;e:\program files\easyphp\www\crm"

LOOK FOR HELP FROM ALL.

Garry

[medheeraj]

Still awaiting some help on the error

[ruchida]

Did not the line below work?

 include_path = ".;c:\php\includes"