Campaign: suppression of all messages

[bjornarhuse]

Hi!
I have set up 5.0.0d to send campaign mail and all looks well, except when trying to send. All the emails end up in the listing with the suppressed messages and each mail has the status Suppressed by address or domain
I have tried with and without suppression lists, but this happens anyway, with all messages.

I have tried with two different target lists but the same happens; no mails are being sent and all are suppressed.

Do anyone have an explanation?

Cheers,
Bjørnar
Norway

[grimlock]

Hello,

I believe what's happening is you're trying to send tests for your campaigns but instead of sending test emails you're sending real emails. The reason Sugar is "Suppressing" the emails is because you've already emailed the user.

So for example if I have a newsletter I'm trying to send to 50 people and then 10 more people join that list after I've sent the initial newsletter, sugar adds the 50 targets I've already emailed to the suppression list so they won't receive the message twice. This is the expected behavior.

If you're trying to test out the system then use the Test Email button instead and the suppression logic won't be applied.

Hope that helps!

Good luck,

Grim