Email Campaign Status - Viewed Message

[kkeote]

I am able to send out campaign emails. But when i open an email, the Viewed Messages counter doesnt seem to be working.
The Clicked Messages does get updated as well as the Sent Messages.

Any specific setup required to track the View Rate?

[sagomez66]

I'm having the same trouble....

[florenceit]

I am having the same trouble, although I did just move my server over from opensuse 10.3 to ubuntu 8.04. I just noted that I didnt have file permissions with the right webserver account at the time i sent the campaign but fixed it right afterwards.

I can see sent and bounced msgs, but viewed msgs is blank (the item im most concerned about)
Im using sugar CE 5.0.0d (Build 3235)
about to upgrade to 5.0e now to see if it helps.

anybody have insights on this issue? I am a customer so will open a case and report results here if i dont get any help here first.
Matt

[florenceit]

i did just open a support case on this a few days ago and just checked, waiting for an answer still. will post with news

[florenceit]

no answer yet, are any sugar employees reading this? how about some help with case #27959 ?

[sugarcane]

Hello,

The Viewed Message will not count unless the person receiving the message downloads pictures. If you open up the email, you will probably notice a message in your email stating something like 'Click here to download pictures'. This message will appear even if you did not add any images to you campaign email template. By default, the email template for a campaign contains a pixel which you cannot see. When the email recipient downloads images, it is this pixel that triggers that they viewed the message. If a recipient only reads an email they received, but does not download images, they will not be counted as having read the email.

[florenceit]

thanks sugarcane, this is understood , however im not getting any views which i know is not the case, i usually have a certain number (usually roughly 30 views out of 100 sent show as views). having zero now tells me something is up, and not that everyone started blocking images all at once. ive got no support from sugar after 2 weeks. i suppose i better call once i get a chance and rattle some cages. i have been too busy to do my own followup

[Putianjiyou]

Hello,this is Joanna from Putian Jiyou Arts & Frames,we are a professional manufacturer of art frame and furniture from 1997, our factory covers area of 120,000 square meters with 800 workers producing handcraft for global home furnishing.
Our products include:

1. Oil paintings, art, prints on canvas.

2. Art frame, mirror frame, moulding, and photo frame.

3. PU frame and polyresin decoration, vase, pedestal, column, sculpture.

4. Wooden furniture, bedroom set, chest, cabinet, sofa, console, vanity, sink.

5. Metal product, console, wine rack, vanity, and table.

We have passed Quality system ISO9001, and our products are sold well all over the world including US,Europ,middle Eest. We hope to build win-win business relationship with you for both of our sides. Your response will be appreciated.

Regards
Joanna
Putian Jiyou Arts & Frames Co.,Ltd
website:www.jiyougroup.com.cn
tel:+86-594-3361900
fax:+86-594-3590173.

[LGnord]

sugarcane said:
By default, the email template for a campaign contains a pixel which you cannot see...

Is it possible to disable this feature?

[bforchieri]

thanks sugarcane, this is understood , however im not getting any views which i know is not the case, i usually have a certain number (usually roughly 30 views out of 100 sent show as views). having zero now tells me something is up, and not that everyone started blocking images all at once. ive got no support from sugar after 2 weeks. i suppose i better call once i get a chance and rattle some cages. i have been too busy to do my own followup

Any news on this? Have you been able to try if the upgrade fix this? I've configured a campaing with only my mail in the target list as user, received the mail correctly and have not seen that on the viewed messages pane.

Tnx

Bruno