mass email scheduler always failed

[medianetconcept]

Hello everyone,

i have a problem whith campaigns. The campaign is configured correctly.

when i start the campaign, all the email go to the qeue message... when i send the emails manually via the admin control pannel, email are sended correctly.

My problem is that the mass email scheduler. I define the cron and the sheduler to be executed every 5 minutes... but the statut of sheduler is always "in progress" for one moment and goes to "Failed"... and the emails was never be sended via cron and scheduler.

I haven't a lot of email in the queue only 12 emails...

What can i do to resolve this problem ?? thanks very lot...


NB: excuse my english...

[medianetconcept]

can someone help me ?

thanks all.

[andydreisch]

What is the server OS and version? And what is the Sugar version you're running?

It sounds as if the server may be IIS/Windows ... check to make sure that you can manually execute the command line.

also, check this Wiki article: http://www.sugarcrm.com/wiki/index.p...mail-Campaigns

Andy

[medianetconcept]

Hello andydreisch,

Thank you for our response.

I have sugarcrm 4.5.1 running under a virtual dedicated server whith Debian GNU/Linux 3.1 and i have a webmin access and SSH access.

other informations:
Apache: 1.3.33
PHP: 4.4.1-0.dotdeb.3
MySQL: 4.1.15-Debian_0.dotdeb.1

i have the same problem alredy...

thanks for your help.

[patternreloaded]

Hey,

same behaviour on our installation(s) ! No scheduled transport from queue to smtp. Just a failure.

xen-virtualized debian + mysql + php5 (all debian-packages). Don´t think the problem depends on the underlaying infrastructure.

Any tips ?

Thanks
patternreloaded