Missing Campaign Details

[graemef]

Help, I have created an email campaign and all works beautifully. Today I logged in and the portion at the bottom of the details page for the campaign has disappeared. The page is just not being created properly. I have created a new campaign and it is still missing. I cannot edit my email etc without being able to see this. Here are the last few lines of the HTML, this happens in explorer and firefox. I am running the latest version (all worked fine yesterday).

</script>
<script type="text/javascript" src="include/javascript/popup_parent_helper.js?s=4.5.1d&c="></script><script type="text/javascript" src="include/SubPanel/SubPanelTiles.js?s=4.5.1d&c="></script><script>
if(document.DetailView != null &&
document.DetailView.elements != null &&
document.DetailView.elements.layout_def_key != null &&
typeof document.DetailView.elements['layout_def_key'] != 'undefined'){
document.DetailView.elements['layout_def_key'].value = 'Campaigns';
}
</script>
<ul class="noBullet" id="subpanel_list"><li class="noBullet" id="whole_subpanel_track_queue">

Help please, need to send another email on this campaign today.
Thanks
Graeme

[MilSp3c]

Where is this code being pulled from?

Are you trying to include JavaScripting in your outbound email?
If so, you might want to consider the possibility of using an external JavaScript file.

Best Regards,
MilSp3c
Shawn Campbell

[graemef]

The code is simply the HTML for the details page is sugar.
You can see from this line
<ul class="noBullet" id="subpanel_list"><li class="noBullet" id="whole_subpanel_track_queue">
That it is about to start displaying the sub panels for the details at the bottom of the screen, but sugar just stopped generating the code after this line ?

[graemef]

I turned on PHP debugging messages and get this at the bottom of the page

Notice: Undefined index: track_queue in /var/www/html/sugar/include/SubPanel/SubPanelDefinitions.php on line 330

Warning: aSubPanel::require(modules//subpanels/.php) [function.aSubPanel-require]: failed to open stream: No such file or directory in /var/www/html/sugar/include/SubPanel/SubPanelDefinitions.php on line 66

Fatal error: aSubPanel::require() [function.require]: Failed opening required 'modules//subpanels/.php' (include_path='.:/usr/share/pear') in /var/www/html/sugar/include/SubPanel/SubPanelDefinitions.php on line 66

HELP..

[graemef]

I know I am not getting much response here, but they say persistence pays and this has bought our email campaigns to a screeching halt.

I have tracked down that the array of SubPanels defined in modules/campaigns/layout_defs.php is not getting loaded into include/SubPanel/SubPanelDefinitions.php. The first couple of the panels, namely prospectlists, tracked_urls and emailmarketing are loading Ok, but not the others.

Please someone, help....

[jli]

have you installed/uninstalled any modules from sugar exchange or from sugar forge?

this error: Failed opening required 'modules//subpanels/.php'

shows that there may be an issue with including the modules that it thinks are installed (notice the double forward slash).

[graemef]

Not that I am aware of, what can I do to check or trace what modules are trying to be loaded ?

[jli]

go to admin->module loader and see if there are any extra modules loaded.

what version of sugar are you running?
what stack versions (php, apache, mysql) are you running?

[graemef]

Sorry for the delay in getting back.
I have removed all modules installed, no different.

Sugar: 4.5.1d
Apache 2.2.3
MySQL 5.0.22
PHP 5.1.6

Cheers
Graeme

[graemef]

I have finished my initial campain and am willing to lose all the details in there. Is there any way I can completely delete this module and re-install it, hopefully that may fix my problem. This was going to be a major feature of Sugar for us and it is unusable until I can fix this.