SugarCRM for pharma industry

[jlabuelo]

Good Morning all

Sorry if this is not the right forum to place this post. Our company supports CRM applications for pharma companies in our country using Siebel Software, and also some other technical services. Some of our customers are big Pharmaceutical Compnaies, however we offer another kind of services to small ones. One of this small pharma customer, is thinking about the posibility of starting a CRM project, however Siebel prices are too high for them. We have been testing SugarCRM 5.0 Community for a while and seems like an interesting tool to work with.

However we have some doubts about if we could recommend this tool to these kind of companies. They would like to get a CRM tool that can allow them to start getting inside this world,Call Center, Marketing Campaings, Sales Force automation (Calls, Meetings Invitees, sample products droped per call...), local clients, mobile solutions and SugarCRM looks ok

Our initial question relies in the sentence we find in the SugarCRM website: "Software for Small and MidSize Companies". How can we measure if our customer is too big for this tool? number of users? size of DB?... Server Architecture needed? I have seen that AXA is using actually SugarCRM and that does not sound like a "small Company".

Another question, is that even we buy the Professional or Enterprise edition we will be able to customize our processes to fit our customer business needs.

Is there anything already designed for this industry? Would you please mind sharing your thoughts about this questions? we will really appreciate it.

Regards

[dtokeefe]

Hi jlabuelo,

Sugar is well-suited to the pharmaceutical industry project that you describe. In fact, Sugar is a practical application for any size company (1 to 1000s of employees) and any industry. This is reflected in the great diversity of companies already using it. With the Studio and Module Builder, you can adapt and extend it for an infinite variety of use cases.

That said, one scenario where Sugar does not shine is a high-volume call center, where being a web application is a disadvantage both for useability and response time.

Since 2005, we have done 130+ Sugar projects for customers around the world. Feel free to ping me on Skype to talk about your project.

Best regards,

David

[letrium]

Hi jlabuelo!

We would be pleased to make SugarCRM compatible with your company.

We specialize in creating and implementing new features. We can also make changes and add-ons quickly and at affordable prices.

Feel free to contact us. We are very good at communicating through e-mails. Let us know what you are intersted in and we will guide you trough the process.

We would love to work with you!

[RajVel]

Hi there,

Good Day.Greetings from CICOM

CICOM - offers services for Sugar CRM community. We offer enhancement to Sugar CRM to best suits your business needs in real time.We can tailor the Sugar CRM according your requirement. Our office is located at New Jersey

The CICOM approach to sugarCRM services ,

Customization in sugar CRM .
Sugar CRM consulting & Implementation.
Sugar CRM development & Integration.
SugarCRM to ERP Integration & 3rd Party Applications
New add ons module or product development for Sugar CRM
Dedicated resources for your product development and maintenance
Custom Reports within SugarCRM

Kindly feel free to email us your requirement specification, we will send you back with the understanding document. We look forward for an opportunity to work with you . Thanking you in advance

Await your valuable reply,

Thanks & Regards,
RV
mail to : cicom-sugarcrmsolutions@live.com
mobile number : 201-256-6535
Skype: ci.com-rajvel