Anyone have a "best practices" or "we use it this way" doc ?

[dstrickler]

We have just converted over our Support staff to using Sugar as their inbound/outbound email, so that it can link into the Cases module.

Its all working OK, but we are finding we are going through "a lot of mousing-around" when we reply to emails etc. We're sure we are not using it the "right" way, and that there are shortcuts we haven't found.

Anyone know of a doc on this? I'll make one up when we have found the best way to do that, but at this rate, its going to take a few weeks of stumbling around.

[JohnnyB]

We've been using it a few weeks (stumbling around that is) and we're still not ready to write a doc about best practices.