Automated Emails on Case Status Change

[DanDavies]

I am completely new to SugarCRM and not even sure if i am posting this in the right place.

I have just installed SugarCRM Community edition and am in the process of setting up and tailoring for my company however it would be a great help if the client/contact could be emailed automatically when i update the status on their case.

Ideally an email would be sent giving the new status and the description text so that i do not have to manually compose an email.

Is there an extension that is (very) easy to implement or a function or setting already built in that would allow me to set this up?

Thanks

Dan

[sugarcane]

Hi Dan,

the Pro and Ent versions of Sugar come with a workflow tool which allows you to do exactly what you described. However, this is not available in the CE version. You would need to custom code this.

You could check out the SugarForge or the SugarExchange and see if there is anything available there. Your other option is to hire a developer to do this for you if you cannot do it yourself.

[dlorenzetti]

Hello All,

If you have CE version you can do this by logic_hooks before_save, but it is a developer solution, and upgrade safe.

[Varun50]

Hello All

I am a developer and i m looking exactly for the same functionality. But my problem is that i am not able to penetrate code to achieve this functionality and i m very new to SugarCRM though i have worked previously on open source platform but it is a bit different and difficult for me. So please can any one can provide me guidance to achieve this functionality or may be tell me where i can start with looking at to achieve this.

any help is highly appreciable and expected.

Thanks & Regards