BugTracker by Product?

[obelix40]

Is it posible to have different BugTrackers by product, lets say I have 3 or 4 different products and i want to have the bugs for each product separately. If so how?

Also, what about releases?

Thanks in advance

Leonardo

[icepick4k]

Hi
have the same problem - at least maybe change the categories and/or have products?

Anybody can help out?

Thanks, ice

[icepick4k]

(switched me notifciation on, sorry for the spam)

[icepick4k]

Hi
maybe found a small workaround just.

What about
Admin --> Studio --> Drop Down Editor

You find the product_category_dom there maybe edit that? ..not sure if helps you out?

ice

[k123]

I'm investigating using sugar for support and found fundamental shortcomings.

1 I cannot find how to link cases to a product
2 Lack of an knowledge base for internal use

Regarding 2 I imagine once a case has been resolved you may want to log the solution for future use, yes?

And I'm yet to find is how to send mail to customers of a certain product. i.e. Send new release information to all customers of software product A. Hopefully this is possible.

I think I may have to suggest a different product for support.
...Sorry if this is too off topic.