Help Help ::: Please

[arthurbrasileiro]

ERRO:

Retrieving record by id email_marketing:f07e07bd-a583-cef9-33da-4b2f6c959fd4 found Query Failed:SELECT email_marketing.* FROM email_marketing WHERE email_marketing.id = 'f07e07bd-a583-cef9-33da-4b2f6c959fd4' AND email_marketing.deleted=0 LIMIT 0,1::MySQL error 2006: MySQL server has gone away

[datasponge]

Can't really tell much from the error.

What were you trying to do when this error occurred? What view were you displaying? Did other data show up correctly on the screen above it?

If you provide all the steps you took leading up to this error, it will be much easier to see what happened.

Phil

[arthurbrasileiro]

Can't really tell much from the error.

What were you trying to do when this error occurred? What view were you displaying? Did other data show up correctly on the screen above it?

If you provide all the steps you took leading up to this error, it will be much easier to see what happened.

Phil

Thanks Phil,
the error happens when I try to send emails in the send queue (ADMIN), and also happens when the crontab runs the scheduled task: it does not send any e-mail and inform this error.
Thank you for your help!

Arthur

[datasponge]

I'm not much of an email expert, so someone else will need to jump in.

But you should post your SugarCRM version, since the email handling has changed dramatically in different versions.

Also, let us know any customizations you've done related to emails. That message could be from a system function or as a result of a problem in a before or after save logic hook.

Phil

[arthurbrasileiro]

Phil,
I use the version 5.2.0e (5626) and did not do any customization module email, only the required settings for POP and SMTP.

In Mysql Admin called "SELECT email_marketing.* FROM WHERE email_marketing email_marketing.id = 'f07e07bd-A583-cef9-33da-4b2f6c959fd4' AND email_marketing.deleted = 0 LIMIT 0,1" runs perfectly. The error only happens when it is done by crontab.

Look
1 - Sending emails using php for a server e-mail in and out of server
The sending of messages functioned ok

2 - Execution of query directly on the server database
I ran the query that has mentioned that "server has gone away" directly in the database working correctly, ie, the query goes to the bank is carried out quickly and correctly.

The application runs in:
Red Hat Enterprise Linux Server release 5.4 (Tikanga)
Server version: Apache/2.2.14 (Unix)

Thanks for your help!

[datasponge]

Hi Arthur,

No one else has jumped in, so I'll throw out some ideas.

It sounds like permissions accessing your database from Sugar. It may be an install problem setting up access to the database. When you test the sql statement in MySQL Admin, make sure you use the same login name that Sugar will be using.

Check your database configuration parameters. Look in the file config.php and find the dbconfig array. It should show the database name, user name, password, etc. Make sure all these are correct and that the query works when running as that user.

I run from console on the server and use mysql -u admin or whatever user name you setup at install time. I don't use mysql admin, so I don't know how to set the user, but you should be able to figure this out.

Phil

[arthurbrasileiro]

Hello Phil, unfortunately still not that, checked the data connection and everything is ok.
Have any other ideas?
Thank you,

[andopes]

Try to follow the suggestions here.

Cheers

[Merlia]

Thanks for sharing andopes, it was very useful for me.