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Thread: Importing Cases/Tickets

  1. #11
    sidh211 is offline Sugar Community Member
    Join Date
    Apr 2008

    Default Re: Importing Cases/Tickets

    I am also facing the same problem. Pls help...


  2. #12
    barrybert is offline Senior Member
    Join Date
    May 2010

    Default Re: Importing Cases/Tickets

    I'll look into it and see what it would require for our effort.

  3. #13
    asdcoupons is offline Junior Member
    Join Date
    Aug 2011

    Default Re: Importing Cases/Tickets

    I have gotten confirmation from my Sales Rep at Sugar that there is no Import feature for Cases which seems very strange to me. I know how to import them, but the features seems very absent from the product.

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  4. #14
    rustyspark Guest

    Red face Re: Importing Cases/Tickets

    Thanks for this reply. This may prove helpful. We were looking at Sugar CRM CE to supplement/replace our in house CRM application, but are considering it for help desk as well so a case import becomes really relevant.

  5. #15
    mrmattmann Guest

    Default Re: Importing Cases/Tickets

    I'm not trying to take this thread over but I can't seem to find the place to create a new thread. I am trying to Import/Update Cases in Sugar Profession 6.5.0 and keep getting this error message:

    WARNING: [2] mysqli_real_escape_string() expects parameter 2 to be string, object given on line 250 in file /var/www/html/include/database/MysqliManager.php

    Any help would be appreciated.


  6. #16
    rustyspark Guest

    Default Re: Importing Cases/Tickets

    Hi mrmattmann

    I am new too, so I hope someone can help you out. If you go to the top level of the forum, then drill into a topic such as "General Discussions" there is a "post new thread" at the top. Try the link below.
    General Discussion

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