Inbound Email - create case & create account

[JakeButler]

Here's what I want to happen:

User emails our support email address. Case is created and associated with account matching email address.

I tried setting this up on an evaluation version. I added the support email address to be monitored for inbound email, and to create a case for inbound email. I have it set to assign to the Support Group, and added a user to the support group. I then sent an email to the support email address (from another address), logged in as the user belonging to the support group, and no case was created.

Is there something I was doing wrong and could somebody tell me step by step what to do? FYI, I tested the email account settings on the Monitor Inbound Email screen and everything checked out there.

[shamimwilson]

Here's what I want to happen:

User emails our support email address. Case is created and associated with account matching email address.

I tried setting this up on an evaluation version. I added the support email address to be monitored for inbound email, and to create a case for inbound email. I have it set to assign to the Support Group, and added a user to the support group. I then sent an email to the support email address (from another address), logged in as the user belonging to the support group, and no case was created.

Is there something I was doing wrong and could somebody tell me step by step what to do? FYI, I tested the email account settings on the Monitor Inbound Email screen and everything checked out there.

Hi,
You need to check whether your scheduler is working or not.