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Thread: license needs to be validated. But it IS validated. :-(

  1. #1
    willmann Guest

    Thumbs down license needs to be validated. But it IS validated. :-(


    while trying to log in with a non privileged user accounts, the message

    Your company's license for SugarCRM needs to be validated. Only admins may login

    appears. Licence Management says, licence is validated! Revalidation works fine; expiration date is in 2014, last successfull validation: few minutes ago. Last validation with errors: never.

    Nevertheless, non-privilege users may not log in.

    What may I do?

    Sugar Pro 6.5.15 (Build 1083)

  2. #2
    dkallish Guest

    Default Re: license needs to be validated. But it IS validated. :-(

    Hello willmann,

    I would definitely recommend submitting a Case with the SugarCRM Support Team - Case Portal | English (Americas) or by email using

    This issue may be caused by the version of PHP your WebServer is using. PHP versions greater than 5.3.x are not supported for SugarCRM version 6.5.x. Please visit this link for a list of supported PHP versions - Sugar 6.5.x Supported Platforms - SugarCRM Support Site

    Kind regards,

    Dan Kallish
    SugarCRM Technical Support

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