newbie need some help on bugs reporting through emails and mutliple clients set up

[cstan11]

Hi there we are going to implement sugarcrm for the office and at this stage we have 2 major obstacles, and I can't find any answers in the forum.

1. is there a module to support email bugs reporting? For e.g. a someone send an email, the system should automatically generate a case number a log an entry based on the email content?

2. is there a way to set up multiple clients in the system? For e.g. CLIENT A will only be able to see the bugs reported by CLIENT A, and CLIENT B will have a different set of bugs/requests.

would anyone be able to help?

[andopes]

Hi there we are going to implement sugarcrm for the office and at this stage we have 2 major obstacles, and I can't find any answers in the forum.

1. is there a module to support email bugs reporting? For e.g. a someone send an email, the system should automatically generate a case number a log an entry based on the email content?

2. is there a way to set up multiple clients in the system? For e.g. CLIENT A will only be able to see the bugs reported by CLIENT A, and CLIENT B will have a different set of bugs/requests.

would anyone be able to help?

Hi cstan11

1. is there a module to support email bugs reporting? For e.g. a someone send an email, the system should automatically generate a case number a log an entry based on the email content?

You can configure mail box in the Emails module and it will automatically generate Cases related to that email.
I don't know the details but probably you will find it into sugarwiki.

2. is there a way to set up multiple clients in the system? For e.g. CLIENT A will only be able to see the bugs reported by CLIENT A, and CLIENT B will have a different set of bugs/requests.

Lampada Global had developed the SugarCRM Portal for Zend Framework (SPZF) which enable your needs. It is available at the SugarForge.

Kind regards