Populating Cases

[GJlane]

If I understand correctly, the best way to allow users to submit cases from a MAMBO website without having to login is with portal integration. We have a MAMBO 4.6 installation, and would like to know if the current integration for MAMBO 4.5.2 will work with MAMBO 4.6?

Is there another way to get cases from a form page or other source into SugarCRM Cases?

Please give me some guidance.

[promission]

If I understand correctly, the best way to allow users to submit cases from a MAMBO website without having to login is with portal integration. We have a MAMBO 4.6 installation, and would like to know if the current integration for MAMBO 4.5.2 will work with MAMBO 4.6?

Is there another way to get cases from a form page or other source into SugarCRM Cases?

Please give me some guidance.

You could use an email form and then have sugar pull from the mailbox and create a case from there.

[djacobson]

The SugarCRM self service portal also allows you to provide an external interface to have customers post cases directly to your Sugar site.

[riggergrant]

I'm having trouble getting my monitored mailboxes to automatically create cases. I can import the mail and create a case but it won't do it without my intervention. Is there a way I can have it do this? OS version.

Thanks
Grant