Sugar Support Case - how to reopen?

[mycrmspacegunnar]

Hi,

I have a general question.

If we create a Sugar Customer Support Case
and the suppor enginer closes it and we later realize that its not solved yet.
How is the correct way to procede here?

I ask as I noticed that sending an update to the closed case does NOT reopen it.
I have found no way for us customers to re-open the case.

Is the best way to open a new case?

Cheers
Gunnar

[kpit]

just post a message in the closed case saying that their is still a problem. The re open needs to be done by a support team member.