Sugarcrm bad for retailing.

[supermarket1]

As a retailer, with its own 5 seater dedicated call center, sugarcrm is our backend customer management solution, however it has a major limitation.

It cannot take orders, take detailed product information, and make relevant information available to customers, but more importantly, be able to intergrate with other core department of the company like logistics (to verify deliveries) , accounts ( to verify payments), take orders ( for faster deliveries), RMA, complaints linked to the appropriate department.

Help with agent scripting.

Could anyone kindly show us to the solution we so need now badly

[christianknoll]

What you are asking for does not come out of the box with SugarCRM (in none of the Editions). We did tweak SugarCRM to do similar but you need to expect some 20 to 30 days of customization (of a knowledgable SugarCRM Developer) to be suitable for that requirement.

christian.

As a retailer, with its own 5 seater dedicated call center, sugarcrm is our backend customer management solution, however it has a major limitation.

It cannot take orders, take detailed product information, and make relevant information available to customers, but more importantly, be able to intergrate with other core department of the company like logistics (to verify deliveries) , accounts ( to verify payments), take orders ( for faster deliveries), RMA, complaints linked to the appropriate department.

Help with agent scripting.

Could anyone kindly show us to the solution we so need now badly

[andopes]

What you are asking for does not come out of the box with SugarCRM (in none of the Editions). We did tweak SugarCRM to do similar but you need to expect some 20 to 30 days of customization (of a knowledgable SugarCRM Developer) to be suitable for that requirement.

christian.

Lampada Global has huge expertise implementing business logic customization, including integration, validation etc.
Fell free to contact me directaly to talk about your project.

Looking forward to talking to you.