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Thread: Sugarcrm bad for retailing.

  1. #1
    supermarket1 is offline Junior Member
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    May 2011
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    Default Sugarcrm bad for retailing.

    As a retailer, with its own 5 seater dedicated call center, sugarcrm is our backend customer management solution, however it has a major limitation.

    It cannot take orders, take detailed product information, and make relevant information available to customers, but more importantly, be able to intergrate with other core department of the company like logistics (to verify deliveries) , accounts ( to verify payments), take orders ( for faster deliveries), RMA, complaints linked to the appropriate department.

    Help with agent scripting.

    Could anyone kindly show us to the solution we so need now badly

  2. #2
    christianknoll's Avatar
    christianknoll is offline Sugar Community Member
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    Default Re: Sugarcrm bad for retailing.

    What you are asking for does not come out of the box with SugarCRM (in none of the Editions). We did tweak SugarCRM to do similar but you need to expect some 20 to 30 days of customization (of a knowledgable SugarCRM Developer) to be suitable for that requirement.

    christian.

    Quote Originally Posted by supermarket1 View Post
    As a retailer, with its own 5 seater dedicated call center, sugarcrm is our backend customer management solution, however it has a major limitation.

    It cannot take orders, take detailed product information, and make relevant information available to customers, but more importantly, be able to intergrate with other core department of the company like logistics (to verify deliveries) , accounts ( to verify payments), take orders ( for faster deliveries), RMA, complaints linked to the appropriate department.

    Help with agent scripting.

    Could anyone kindly show us to the solution we so need now badly

  3. #3
    andopes's Avatar
    andopes is offline A Sugar Hero | Help Forum Moderator
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    8,491

    Default Re: Sugarcrm bad for retailing.

    Quote Originally Posted by christianknoll View Post
    What you are asking for does not come out of the box with SugarCRM (in none of the Editions). We did tweak SugarCRM to do similar but you need to expect some 20 to 30 days of customization (of a knowledgable SugarCRM Developer) to be suitable for that requirement.

    christian.
    Lampada Global has huge expertise implementing business logic customization, including integration, validation etc.
    Fell free to contact me directaly to talk about your project.

    Looking forward to talking to you.
    André Lopes
    DevToolKit / Project of the Month - June 2009
    Lampada Global Services- Open Source Solutions
    Avenida Ipiranga, 318
    Bloco B - CJ 1602
    São Paulo, SP 01046-010
    Brazil
    Office: +55 11 3237-3110
    Mobile: +55 11 7636-5859
    e-mail: andre@lampadaglobal.com

    Lampada Global delivers offshore software development and support services to customers around the world.
    Lampada is proud to be a SugarCRM Gold Partner, revolutionizing Customer Relationship Management.

    I DO NOT answer questions through PM and Email. If you need some help post your question into SugarForum.

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