Auto Case Reply Help!!!

[jwsga03]

I have been trying to setup an auto case reply once a Portal User creates a case with no luck. I am using Sugar CRM Enterprise 5.1 on CentOS. I can send emails to and from the sugarcrm but i don't get a reply back once I create a case. Any help would be great. Also I created a work flow and an Alert Email template but those aren't working

[genius786]

Hi,

You have to perform a proper setting of your email setting. Where you have to give POP or SMTP address or port. Is this auto case reply is working before /




Best regards,

[jwsga03]

No. I have been trying to have a case auto reply sent to a Portal user once they submit a case. But I am new to SugarCRM and haven't been successful. The sugarcrm can send emails from and receive emails to a user so I know that the smtp/pop3 works. I did notice that in inbound email inbox is not populated though. I guess a little "mini" guide would be helpful. I have looked over the online tutorials and guides but they aren't helpful.