The bullox in support tickets!!

[techex]

Ive heared talk of bloat ware etc on these forums... However I happen to think Case/Support ticketing integration is a no brainer....

I have some experiance with http://www.kayako.com... It is spot on..... if anyone is interested in where I think the portal should be going....

Rich

[sansbury]

Well, I'm guilting of saying "more please" when I need a feature and "bloatware!" when I don't. That being said I agree that ticketing makes sense here and that kayako does it nice and simply (and quite cheaply too); I actually bought it for my company.

[techex]

I admit to the same...

Imagine what it would make Sugar if the Mambo portal was as good as Kayako or even if Kayako interfaced with Sugar...

Rich