Filtering the cases reported by a customer

[sreecareer]

Hi,

I am trying to develop a self service portal with the following functionality..

1. customer will call our helpdesk to report a problem
2. one of our helpdesk people will open a ticket in SugarCRM
3. customer will have a login via web to SugarCRM (if they don't have one, the helpdesk person will create one)
4. customer can login via the web to view their (and only their) tickets in SugarCRM

I have done a sample application in PHP and Sugar CE 5.5.0, which has a login page where we need to give a Sugar User account credentials (calls login function in the API). And if successfully logged in, the customer can input a case number to view the status of that case.

Now I want to add one more functionality like - the customer can view all the cases which he reported based on customer id. A customer's record in Sugar DB is treated as an 'Account' (if I am not wrong). This record will not have a unique id visible to the customer.

Could anyone please help on this? Please give an idea to implement the 4 steps said above..

Thanks,
Sree

[sreecareer]

Dear moderators, please remove this thread, i put it here by mistake..

thanks
sree