Integration with VirtueMart

**bwozniak** · 2006-03-22, 09:42 PM

Hi,

I've just taken a look at the Sugar web self-service portal and I have to say, it 's well done, very promising!

Overall, it looks like there is a natural fit with what I intend to do but as soon as I start going into the details, it's not that clear how to get the various pieces fitting together... It's been a long time since I last programmed stuff which probably doesn't help.

Let me try to explain:

Beyond the business purpose, I need a website which can be easily managed from the content point of view and on which I want to sell intangible products, namely accesses to eLearning modules. Naturally I chose Joomla and VirtueMart which are up to my expectations in terms of functionalities but more importantly are tightly and seamlessly integrated. But then I want to put customers at the centre of the operations and to be as efficient as it possibly can in terms of operations, hence the idea of a CRM system with a good level of integration with the front office.

With integration I mean:

When a customer registers on the website, it has to create an account/contact in the CRM

When a customer updates his profile on the website, it has to reflect straight away in the CRM

A customer can post cases on the website, the cases will be managed in the CRM and the customer can follow-up the status on the website

The orders placed by the customers on the website reflect in the CRM

The product catalog can possibly be managed in the CRM and are exported towards the "eShop"

... Probably other things...

But when it comes to implementation, it's not that easy...

I cannot use the Sugar portal registration because I need to use the VirtueMart one

I cannot use the Sugar portal login form because I need to use the VirtueMart one

If I don't use the Sugar portal login form, I cannot integrate with the portal case management module

And I cannot let the customer update his Sugar profile either as I use the VirtueMart profile form

The Sugar SOAP API might be a solution but I have no clue as to how to implement it.

Does anyone of you have a clue as to how to do this? It is not rocket science what I want to achieve, is it?

To complete the picture, I also have to integrate Joomla / VirtueMart with Moodle for the eLearning side but here I've taken a quick win approach only based on SSO and I'm fine with this for the moment.

Many thanks in advance

Bruno

**unicum** · 2006-04-03, 03:16 AM

With integration I mean:

* When a customer registers on the website, it has to create an account/contact in the CRM

Already workin, where is the problem?

* When a customer updates his profile on the website, it has to reflect straight away in the CRM

This will be very very taff to realize...

* A customer can post cases on the website, the cases will be managed in the CRM and the customer can follow-up the status on the website

Already working

* The orders placed by the customers on the website reflect in the CRM

Well, actually with virtuemart is not working, but with oscommerce it works, there are also managed by kenneth brill a fully virtuemart implementation, or maybe you contact directly Sörensen and post your request there...

[

QUOTE] * The product catalog can possibly be managed in the CRM and are exported towards the "eShop"

* ... Probably other things...

But when it comes to implementation, it's not that easy...

* I cannot use the Sugar portal registration because I need to use the VirtueMart one

Of sure you can, it works for me fantastic with sugar 4.2 and Joomla 1.07 and virtuemart 1.03

* If I don't use the Sugar portal login form, I cannot integrate with the portal case management module

* And I cannot let the customer update his Sugar profile either as I use the VirtueMart profile form

[/QUOTE]

Well, i made the solution as follow. Each new User has to setup a new profile using the sugar portal registration modul for joomla. This modul are displayed just on the most important sites as frontpage.

On Virtuemart Shop sites i use just the "virtuemart" module with intergrated cart and login info. If the customer has just used the sugar registration module, he only needs to verify his address , thats all. virtuamart works with the sugar register components seamless together if you chosse the right settings in virtuemart as well.

**michaelg** · 2006-08-01, 05:52 PM

Hi,

What about community builder?

CB RC2 works with VirtueMart by using its own login module - but it appears that for Joomla to work with SugarCRM, I would need to use the SugarCRM login module.

Is there any way to integrate... Joomla + VirtueMart + Community Builder + SugarCRM ??

Regards
Michael