Issue installing portal

[hubcrm]

I get the following error installing the portal:

Please fix the following errors before proceeding:

* There was a problem connecting to the SOAP interface. Please check the Parent SugarCRM Instance URL.

I've checked the relevant boxes to enable portal access and created a portal user. I can also navigatge to soap.php?wsdl on my sugar install and I see an XML document. I'm trying with version 4.5.0g against Sugar Enterprise 4.5.1a. Also when I download the Sugar Portal 4.5.1Beta it seems to think it's version 4.5.0b when it is uploaded. Has anyone else tried that beta?

[lbarton1024]

Hi,

I get the same error.

What is the definition of "URL of Parent SugarCRM Instance"?



I've searched the wiki, the forums and the documentation, but I cannot find any reference to the Parent SugarCRM Instance. I'm reviewing the php now, but the installer scripts do not have much documentation.

Thanks in advance for your help.

-Luke

SUGAR VERSION: SugarPortal-5.0.0b Enterprise 60-day trial download

KEYWORDS
URL of Parent SugarCRM Instance
There was a problem connecting to the SOAP interface. Please check the Parent SugarCRM Instance URL.

[johnstevens]

Hi,

I get the same error.

What is the definition of "URL of Parent SugarCRM Instance"?



I've searched the wiki, the forums and the documentation, but I cannot find any reference to the Parent SugarCRM Instance. I'm reviewing the php now, but the installer scripts do not have much documentation.

Thanks in advance for your help.

-Luke

SUGAR VERSION: SugarPortal-5.0.0b Enterprise 60-day trial download

KEYWORDS
URL of Parent SugarCRM Instance
There was a problem connecting to the SOAP interface. Please check the Parent SugarCRM Instance URL.

I guess you install your portal in its own directory?
That url must be filled in the first field.

[lbarton1024]

John,

Thanks for the reply.

My directory structure is this:

/home/username/path/to/sites/SugarPortal-5.0.0b/

The vhost configuration points to that directory as the web root. The full path to index.php file is

/home/username/path/to/sites/SugarPortal-5.0.0b/index.php


A url would look like this:

http://www.mysugarsite.com/index.php


When you say, "I guess you install your portal in its own directory?" do you mean that I have to have another website/vhost running as a portal wrapper of some sort? Would this portal be what external parties are allowed to see without logging into the sugar instance? For instance:

http://www.mysugarportal.com/index.php

That sites on another vhost:
/home/username/path/to/sites/parent_sugar_portal/index.php


Thanks in advance for your help.

-Luke

[johnstevens]

You must install the portal in its own directory, means that in my case, I created a directory in my sugarcrm root directory with the name "service".
so the url to my crm is http://www.mysugarcrm.com but the url to my portal is http://www.mysugarcrm.com/service

But ofcource you also can create a special domain or maybe a subdomain, like portal.mysugarcrm.com. As long the portal is operating in its own directory.

[lbarton1024]

John,

Thanks for the example. I've tried that with two approaches, but to no avail.

1. I created a separate subdomain in a directory at the same level as the CRM install, eg: 2 submains, 2 vhosts, 2 dirs:

sugarcrm.mysite.com
sugarportal.mysite.com

/home/username/path/to/sites/sugarcrm.mysite.comSugarPortal-5.0.0b/
/home/username/path/to/sites/sugarportal.mysite.com/

But this did not work.


2. I created a folder named "portal" within the main sugar directory. I've attached a screen shot of that structure.




3. My question is this: should all of the files be under the "portal" directory like this:

/home/username/path/to/sites/www.sugarsite.com/SugarPortal-5.0.0b/portal/index.php
/home/username/path/to/sites/www.sugarsite.com/SugarPortal-5.0.0b/portal/install.php
/home/username/path/to/sites/www.sugarsite.com/SugarPortal-5.0.0b/portal/[rest of sugar files]


Thanks again for your assistance.

-Luke

[kam11]

I've checked the relevant boxes to enable portal access and created a portal user. I can also navigatge to soap.php?wsdl on my sugar install and I see an XML document. I'm trying with version 4.5.0g against Sugar Enterprise 4.5.1a. Also when I download the Sugar Portal 4.5.1Beta it seems to think it's version 4.5.0b when it is uploaded. Has anyone else tried that beta?

[jscottfras]

I am having the same issue.

I found that my issue is related to a firewall issue. When the WSDL from the Parent URL SOAP request is parsed, it is attempting to access http://schemas.xmlsoap.org/soap/encoding, which is blocked by my firewall.

On line 962 of install/install_utils.php, I temporarily changed the error message handling to print the actual error from the soapClient, like so:
$err = $soapClient->getError();^M
if($err) { // check url is correct^M
if(strpos($err, 'XML error parsing WSDL')) {^M
$errors[] = str_replace('{0}', "{$_SESSION['parent_setup_site_url']}/soap.php?wsdl", $mod_strings['ERR_PARSING_WSDL']); // Could not obtain WSDL^M
} else {^M
$errors[] = $err;
}

I then got the following error:
wsdl error: HTTP ERROR: Couldn't open socket connection to server http://schemas.xmlsoap.org/soap/encoding/, Error (111): Connection refused

Haven't been able to work around the firewall issue yet, but I'll make another post if I do