Email Sugarcrm 6.2

[Flowerz]

Bonjour,

J'utilise Sugarcrm 6.2.

J'arrive à envoyer des mails dans sugarcrm mais je n'arrive pas à les recevoirs.

J'utilise Outlook exchange et souhaiterai savoir si l'on peut faire un lien entre Outlook et sugarcrm et avoir une relation avec les comptes et clients.

Si quelqu'un pouvais m'aider svp.

[cmourizard]

Bonjour,

Avez-vous bien la librairie php_imap d'installé sur votre serveur ?
Vous pouvez regarder dans les logs SugarCRM ce qui ce passe en les activant au maximum (Comment activer les logs de SugarCRM ? - CRM-France)

[Flowerz]

Bonjour,

Et merci de votre réponse.

Comment puis-je savoir si php_imap et installé sur mon serveur. J'ai seulement installé "FastStack Windows Installer for 6.2.1 with MySQL".

Et dans mon sugarcrm.log j'ai toujours cette erreur dont je ne comprend pas le sens:
"[504][1][FATAL] UndeployedMetaDataImplementation->getFileName(): view type working is not recognized"

Si vous pouviez m'aider svp.

[Sogos]

Bonjour,

Pour vérifier pour si vous avez php_imap.

Créer un fichier phpinfo.php dans votre dossier sugar et inscrivez dedans:

 <?php
phpinfo();
?>  

Rendez-vous alors sur http://votresitesugar.foo.bar/phpinfo.php

Vous verrez alors comment php est installé.

Si vous ne pouvez pas envoyer d'email vérifier aussi comment est configuré le serveur SMTP dans sugar

[Flowerz]

Bonjour,

En faisant quelque recherche j'ai trouver l' "extension=php_imap.dll' qui est bien activé dans le php.ini.

Pour les message entrant j'ai créé un compte et une erreur apparaît dans le .log qui est :
"[2068][1][FATAL] Erreur: Le module Gestiondescomptesdemessagerieentrants n'existe pas."

Faut il que je créé un module? Quels seront les paramètres?

[Flowerz]

Bonjour,

J'ai vérifier pour le php_imap.dll et l'extension est bien dans mon fichier php.ini (et n'est pas en commentaire).

En essayant de créér un compte de messagerie de groupe il se créé mais je ne peux voir les mail reçu et en cliquant sur créer (page ou l'on peut créer des groupe d'email entrants) j'ai ce message d'erreur dans le fichier sugarcrm.log:

"[2068][1][FATAL] Erreur: Le module Gestiondescomptesdemessagerieentrants n'existe pas."

Si quelqu'un pouvais m'expliquer comment faire pour recevoir les mails sur sugarcrm svp car je l'ai reçois sur mon outlook mais il n'y a pas de liaison avec sugarcrm est-ce possible? Pareil pour l'envoi des mail si j'en envoi de sugarcrm je n'aurai pas la copie dans les éléments envoyés de outlook?

Je précise que je suis avec la version 6.2.1 CE.

Cordialement

[Flowerz]

Bonjour,

Est ce que le module de gestion des comptes de messagerie entrants est fonctionnel seulement dans la version payante?

Cordialement.

[Flowerz]

Bonjour,

J'ai résolu mon problème pour les gestion de groupe. J'ai tout simplement désinstaller le pack de langue fr et cela refonctionne.

Malheureusement la réception des mails n'est toujours pas résolu.

Voici les log que j'ai:


Dans le error.log:

[error] [client 127.0.0.1] File does not exist: C:/Program Files/sugarcrm-6.2.1/htdocs/sugarcrm/include/javascript/yui/assets, referer: Demo Sugar | Open Source Business & Social CRM - SugarCRM
[error] [client 127.0.0.1] File does not exist: C:/Program Files/sugarcrm-6.2.1/htdocs/sugarcrm/include/javascript/yui/build/layout/blank, referer: Demo Sugar | Open Source Business & Social CRM - SugarCRM
[error] [client 127.0.0.1] File does not exist: C:/Program Files/sugarcrm-6.2.1/htdocs/sugarcrm/include/javascript/yui/build/tabview/blank, referer: Demo Sugar | Open Source Business & Social CRM - SugarCRM
[error] [client 127.0.0.1] File does not exist: C:/Program Files/sugarcrm-6.2.1/htdocs/sugarcrm/include/javascript/yui/build/resize/blank, referer: Demo Sugar | Open Source Business & Social CRM - SugarCRM
[error] [client 127.0.0.1] File does not exist: C:/Program Files/sugarcrm-6.2.1/htdocs/sugarcrm/include/javascript/yui/build/calendar/blank, referer: Demo Sugar | Open Source Business & Social CRM - SugarCRM
[error] [client 127.0.0.1] File does not exist: C:/Program Files/sugarcrm-6.2.1/htdocs/sugarcrm/include/javascript/yui/build/datatable/blank, referer: Demo Sugar | Open Source Business & Social CRM - SugarCRM
[error] [client 127.0.0.1] File does not exist: C:/Program Files/sugarcrm-6.2.1/htdocs/sugarcrm/include/javascript/yui/build/paginator/blank, referer: Demo Sugar | Open Source Business & Social CRM - SugarCRM
[error] [client 127.0.0.1] File does not exist: C:/Program Files/sugarcrm-6.2.1/htdocs/sugarcrm/include/javascript/yui/build/menu/blank, referer: Demo Sugar | Open Source Business & Social CRM - SugarCRM
[error] [client 127.0.0.1] File does not exist: C:/Program Files/sugarcrm-6.2.1/htdocs/sugarcrm/include/javascript/yui/build/treeview/blank, referer: Demo Sugar | Open Source Business & Social CRM - SugarCRM
[error] [client 127.0.0.1] File does not exist: C:/Program Files/sugarcrm-6.2.1/htdocs/sugarcrm/cache/themes/Sugar5/css/layout_sprite.png, referer: Demo Sugar | Open Source Business & Social CRM - SugarCRM

[Flowerz]

Et dans le sugarcrm.log:

[1][INFO] QueryELECT count(*) AS the_count FROM config WHERE category = 'system' AND name = 'name'
[1][INFO] Query Execution Time:0.00046396255493164
[1][INFO] Query:UPDATE config SET value = '127.0.0.1' WHERE category = 'system' AND name = 'name'
[1][INFO] Query Execution Time:0.00024104118347168
[1][INFO] QueryELECT count(*) AS the_count FROM config WHERE category = 'proxy' AND name = 'on'
[1][INFO] Query Execution Time:0.0002288818359375
[1][INFO] Query:UPDATE config SET value = '0' WHERE category = 'proxy' AND name = 'on'
[1][INFO] Query Execution Time:0.00020503997802734
[1][INFO] QueryELECT count(*) AS the_count FROM config WHERE category = 'proxy' AND name = 'host'
[1][INFO] Query Execution Time:0.00022006034851074
[1][INFO] Query:UPDATE config SET value = '' WHERE category = 'proxy' AND name = 'host'
[1][INFO] Query Execution Time:0.0002140998840332
[1][INFO] QueryELECT count(*) AS the_count FROM config WHERE category = 'proxy' AND name = 'port'
[1][INFO] Query Execution Time:0.00022196769714355
[1][INFO] Query:UPDATE config SET value = '' WHERE category = 'proxy' AND name = 'port'
[1][INFO] Query Execution Time:0.00020098686218262
[1][INFO] QueryELECT count(*) AS the_count FROM config WHERE category = 'proxy' AND name = 'auth'
[1][INFO] Query Execution Time:0.00021696090698242
[1][INFO] Query:UPDATE config SET value = '0' WHERE category = 'proxy' AND name = 'auth'
[1][INFO] Query Execution Time:0.00019598007202148
[1][INFO] QueryELECT count(*) AS the_count FROM config WHERE category = 'proxy' AND name = 'username'
[1][INFO] Query Execution Time:0.00022983551025391
[1][INFO] Query:UPDATE config SET value = '' WHERE category = 'proxy' AND name = 'username'
[1][INFO] Query Execution Time:0.00020408630371094
[1][INFO] QueryELECT count(*) AS the_count FROM config WHERE category = 'proxy' AND name = 'password'
[1][INFO] Query Execution Time:0.00023388862609863
[1][INFO] Query:UPDATE config SET value = '' WHERE category = 'proxy' AND name = 'password'
[1][INFO] Query Execution Time:0.00042986869812012
[1][INFO] QueryELECT count(*) AS the_count FROM config WHERE category = 'system' AND name = 'skypeout_on'
[1][INFO] Query Execution Time:0.00028204917907715
[1][INFO] Query:UPDATE config SET value = '0' WHERE category = 'system' AND name = 'skypeout_on'
[1][INFO] Query Execution Time:0.00021696090698242
[1][INFO] QueryELECT count(*) AS the_count FROM config WHERE category = 'system' AND name = 'mailmerge_on'
[1][INFO] Query Execution Time:0.00023794174194336
[1][INFO] Query:UPDATE config SET value = '0' WHERE category = 'system' AND name = 'mailmerge_on'
[1][INFO] Query Execution Time:0.00021195411682129
[1][INFO] QueryELECT category, name, value FROM config
[1][INFO] Query Execution Time:0.00022602081298828
[1][INFO] QueryELECT id FROM outbound_email WHERE type = 'system'
[1][INFO] Query Execution Time:0.00036811828613281
[1][INFO] QueryELECT * FROM outbound_email WHERE id = '271b0cbd-4dff-3445-6843-4e3a4daa086f'
[1][INFO] Query Execution Time:0.00038790702819824
[1][DEBUG] Hook called: :erver_round_trip
[1][DEBUG] Calling DBManager::disconnect()
[-none-][DEBUG] current_language is: en_us
[-none-][DEBUG] Found cache backend SugarCacheAPC
[-none-][DEBUG] Found cache backend SugarCacheFile
[-none-][DEBUG] Found cache backend SugarCacheMemcache
[-none-][DEBUG] Found cache backend SugarCacheMemcached
[-none-][DEBUG] Found cache backend SugarCacheMemory
[-none-][DEBUG] Using cache backend SugarCacheMemory, since 999 is less than 1000
[-none-][DEBUG] Found cache backend SugarCacheRedis
[-none-][DEBUG] Found cache backend SugarCachesMash
[-none-][DEBUG] Found cache backend SugarCacheWincache
[-none-][DEBUG] Found cache backend SugarCacheZend
[-none-][INFO] Found language file: en_us.lang.php
[-none-][INFO] Found extended language file: en_us.lang.ext.php
[-none-][INFO] Found custom language file: en_us.lang.php
[-none-][INFO] using MysqlManager DBManager backend
[-none-][INFO] using MysqlHelper DBHelper backend
[-none-][INFO] Connect:Resource id #106
[-none-][INFO] QueryELECT id, name, symbol, conversion_rate FROM currencies WHERE status = 'Active' and deleted = 0
[-none-][INFO] Query Execution Time:0.00022697448730469
[-none-][INFO] QueryELECT category, name, value FROM config
[-none-][INFO] Query Execution Time:0.00041484832763672
[-none-][INFO] QueryELECT id FROM outbound_email WHERE type = 'system'
[-none-][INFO] Query Execution Time:0.00035500526428223
[-none-][INFO] QueryELECT * FROM outbound_email WHERE id = '271b0cbd-4dff-3445-6843-4e3a4daa086f'
[-none-][INFO] Query Execution Time:0.00027799606323242
[-none-][DEBUG] We have an authenticated user id: 1
[-none-][DEBUG] Hook called: Users::before_retrieve
[-none-][DEBUG] Including module specific hook file for Users
[-none-][DEBUG] Retrieve User : SELECT users.* FROM users WHERE users.id = '1' AND users.deleted=0
[-none-][DEBUG] Limit QueryELECT users.* FROM users WHERE users.id = '1' AND users.deleted=0 Start: 0 count: 1
[-none-][INFO] QueryELECT users.* FROM users WHERE users.id = '1' AND users.deleted=0 LIMIT 0,1
[-none-][INFO] Query Execution Time:0.00068497657775879
[1][INFO] QueryELECT u1.first_name, u1.last_name from users u1, users u2 where u1.id = u2.reports_to_id AND u2.id = '1' and u1.deleted=0
[1][INFO] Query Execution Time:0.00040102005004883
[1][DEBUG] additional detail query results:
[1][DEBUG] SugarBean.load_relationships, Loading relationship (reports_to_id).
[1][DEBUG] Hook called: Users::after_retrieve
[1][DEBUG] Including module specific hook file for Users
[1][INFO] QueryELECT ea.email_address, ea.email_address_caps, ea.invalid_email, ea.opt_out, ea.date_created, ea.date_modified,
ear.id, ear.email_address_id, ear.bean_id, ear.bean_module, ear.primary_address, ear.reply_to_address, ear.deleted
FROM email_addresses ea LEFT JOIN email_addr_bean_rel ear ON ea.id = ear.email_address_id
WHERE ear.bean_module = 'Users'
AND ear.bean_id = '1'
AND ear.deleted = 0
ORDER BY ear.reply_to_address, ear.primary_address DESC
[1][INFO] Query Execution Time:0.0005800724029541
[1][DEBUG] Current user is: admin
[1][DEBUG] Current user is: admin
[1][DEBUG] setting cookie ck_login_id_20 to 1
[1][DEBUG] setting cookie ck_login_language_20 to en_us
[1][DEBUG] current_language is: en_us
[1][INFO] Found language file: en_us.lang.php
[1][INFO] Found extended language file: en_us.lang.ext.php
[1][INFO] Found custom language file: en_us.lang.php
[1][INFO] QueryELECT count(*) as the_count FROM config WHERE category='info' AND name='sugar_version' AND value = '6.2.1'
[1][INFO] Query Execution Time:0.00044679641723633
[1][DEBUG] Module:Administration using file: index
[1][WARN] Image icon_Administration_32.png not found
[1][WARN] Image icon_Administration_32.png not found
[1][DEBUG] Limit QueryELECT item_id, item_summary, module_name, id FROM tracker WHERE id = (SELECT MAX(id) as id FROM tracker WHERE user_id = '1' AND visible = 1) Start: 0 count: 50
[1][INFO] QueryELECT item_id, item_summary, module_name, id FROM tracker WHERE id = (SELECT MAX(id) as id FROM tracker WHERE user_id = '1' AND visible = 1) LIMIT 0,50
[1][INFO] Query Execution Time:0.00046920776367188
[1][INFO] Tracker: retrieving 10 items
[1][WARN] Image UserPreferences.gif not found
[1][WARN] Image UserPreferences.gif not found
[1][WARN] Image icon_Administration_32.png not found
[1][WARN] Image icon_Administration_32.png not found
[1][DEBUG] Hook called: Administration::after_ui_frame
[1][DEBUG] Hook called: ::after_ui_frame
[1][INFO] Query:
SELECT meetings.id, name,reminder_time, description,location, date_start, assigned_user_id
FROM meetings LEFT JOIN meetings_users ON meetings.id = meetings_users.meeting_id
WHERE meetings_users.user_id ='1'
AND meetings_users.accept_status != 'decline'
AND meetings.reminder_time != -1
AND meetings_users.deleted != 1
AND meetings.status != 'Held'
AND date_start >= '2011-08-25 07:42:56'
AND date_start <= '2011-08-25 08:42:56'
[1][INFO] Query Execution Time:0.00041699409484863
[1][INFO] Query:
SELECT calls.id, name, reminder_time, description, date_start
FROM calls LEFT JOIN calls_users ON calls.id = calls_users.call_id
WHERE calls_users.user_id ='1'
AND calls_users.accept_status != 'decline'
AND calls.reminder_time != -1
AND calls_users.deleted != 1
AND calls.status != 'Held'
AND date_start >= '2011-08-25 07:42:56'
AND date_start <= '2011-08-25 08:42:56'

[Flowerz]

Et voici la suite !!

[1][INFO] Query Execution Time:0.00027799606323242
[1][DEBUG] Hook called: ::after_ui_footer
[1][DEBUG] Hook called: :erver_round_trip
[1][DEBUG] Calling DBManager::disconnect()
[-none-][DEBUG] current_language is: en_us
[-none-][DEBUG] Found cache backend SugarCacheAPC
[-none-][DEBUG] Found cache backend SugarCacheFile
[-none-][DEBUG] Found cache backend SugarCacheMemcache
[-none-][DEBUG] Found cache backend SugarCacheMemcached
[-none-][DEBUG] Found cache backend SugarCacheMemory
[-none-][DEBUG] Using cache backend SugarCacheMemory, since 999 is less than 1000
[-none-][DEBUG] Found cache backend SugarCacheRedis
[-none-][DEBUG] Found cache backend SugarCachesMash
[-none-][DEBUG] Found cache backend SugarCacheWincache
[-none-][DEBUG] Found cache backend SugarCacheZend
[-none-][INFO] Found language file: en_us.lang.php
[-none-][INFO] Found extended language file: en_us.lang.ext.php
[-none-][INFO] Found custom language file: en_us.lang.php
[-none-][INFO] using MysqlManager DBManager backend
[-none-][INFO] using MysqlHelper DBHelper backend
[-none-][INFO] Connect:Resource id #106
[-none-][INFO] QueryELECT id, name, symbol, conversion_rate FROM currencies WHERE status = 'Active' and deleted = 0
[-none-][INFO] Query Execution Time:0.00023698806762695
[-none-][INFO] QueryELECT category, name, value FROM config
[-none-][INFO] Query Execution Time:0.00047111511230469
[-none-][INFO] QueryELECT id FROM outbound_email WHERE type = 'system'
[-none-][INFO] Query Execution Time:0.00034117698669434
[-none-][INFO] QueryELECT * FROM outbound_email WHERE id = '271b0cbd-4dff-3445-6843-4e3a4daa086f'
[-none-][INFO] Query Execution Time:0.00027108192443848
[-none-][DEBUG] current_language is: en_us
[-none-][INFO] Found language file: en_us.lang.php
[-none-][INFO] Found extended language file: en_us.lang.ext.php
[-none-][INFO] Found custom language file: en_us.lang.php
[-none-][INFO] QueryELECT count(*) as the_count FROM config WHERE category='info' AND name='sugar_version' AND value = '6.2.1'
[-none-][INFO] Query Execution Time:0.00044608116149902
[-none-][DEBUG] Hook called: :erver_round_trip
[-none-][DEBUG] Calling DBManager::disconnect()

Il y a-t-il quelqu'un pour m'aider svp?