Business Hours Applied to Workflow

[nathantower]

We'd love to see the ability to setup our business hours/days and then have the option for certain workflow rules to only be active during those period.

An example would be an escalation rule making a task more and more urgent over the weekend. Makes for a very disturbing Monday morning!

Where's my coffee?

Nathan

[sts]

Which edition and version of Sugar are you using?

[descamps@rtda.com]

Hi,

I am using Sugar Professional 6.4.2, and I am very disappointed that there is not out-of-the-box support for business hours escalation.

There is CALENDAR hours escalation, but it does not seem to have support for business hours escalation.

Even Sugar in their support contract has business hours only support.

1) Would you like to have built-in support for business hours escalation? If yes, please reply to this thread.

2) How have you implemented your version of business hours escalation (if you have one working)?

Thanks,

[nathantower]

We'd love business hours workflow.

Being a software company who is using the cases module to support our customer is vital.

Hi,

I am using Sugar Professional 6.4.2, and I am very disappointed that there is not out-of-the-box support for business hours escalation.

There is CALENDAR hours escalation, but it does not seem to have support for business hours escalation.

Even Sugar in their support contract has business hours only support.

1) Would you like to have built-in support for business hours escalation? If yes, please reply to this thread.

2) How have you implemented your version of business hours escalation (if you have one working)?

Thanks,