Survey module

[ehuerta]

Hi,
I wanted to know if the SugarCRM had some kind of “customers survey”-module.

A functionality that allowed to manage customer questionnaires made by phone with questions such as:

- Are you satisfied with the product purchased?
- Would you buy it again?
- Etc.

We would like to store in the CRM the answers of each client and obtain statisticals of their satisfaction.

Thanks,

[salesagility]

There is no survey functionality in SugarCRM ... there are a number of open source products such as phpsurveyor that would do this but they are not currently integrated with sugarcrm

[jnassi]

There's at least one integration out there, a product called ClickTools:
http://www.sugarexchange.com/product...hp?product=667

[mvngti]

Building a module like that would be very easy and it can be built to have multiple dynamic surveys with dynamic questions.

I have built one for another system before and can adapt it to SugarCRM if you are interested.
In sugar it will have to be 3 modules.

Surveys
Questions (1toMany to Surveys)
Answers (1toMany to Surveys)

And it will have to have relationships to Contacts or Leads for the people filing the questionare.
Contact me on sugarcrm@mjvn.net if you are interested in such a module.

M

[dtokeefe]

Hi ehuerta,

Lampada Global has a terrific customer satisfaction survey system, built inside the SugarCRM architecture, that we have customized and deployed for several large customers. The system has many different question types, graphical reporting and a customer survey portal.

Please call or Skype me to set up a demo.

Best regards,

David