Tracking different type of calls

[lauril]

Hi,

Our company needs to track different type of calls. We need to see from the reports how many new (first) calls were made and how many follow-up calls were made. How can we do that? Is there a support for different type of calls?

Thank you,
Lauri

[Markku]

Hello Lauri,

And welcome to Sugar forums.

If you create new custom field to track type of the call (first call, follow-up, etc), you can use ZuckerReports or maybe even listview (if its enough for your purposes) to list different call types.

Hope this helps,

[lauril]

Markku, thank you for the input.
Can you link me with some documentation how to create new custom fields ?

[Markku]

Hi Lauri,

Please see this page, hope it helps:

http://developers.sugarcrm.com/docs/...n.html#1670624