C# : Problem assigning account_name to Case entry

[Nicopilo]

Hi,

I am currently running into an issue concerning the update of a case entry.
When i try to assign a value (string) to the account_name field, it doesn't work ( i took a look at the account_name field type and it's a 'name" type)

Does anyone have an idea why or can tell me what kind of variable is required to assign a value to the account_name field ?

Thanks a lot.

Nicolas

[Nicopilo]

Any suggestions ?

[sts]

I'm not sure what you are doing. Are you trying to use the REST/SOAP interface? Then maybe you could give us a small code snippet. What version and edition of Sugar are you using?

[Nicopilo]

I'm currently using the soap api.

SugarCRM Demos | Open Source Business & Social CRM - SugarCRM.

Here is is a code snippet that close a case and update his status and the account_name field which i is the one that doesnt get updated.

get_entry_list_result CaseEntry = getEntryList("case_number="+CaseNumber,"",0, Managers.CaseManager.GetCaseFields(),1, "Cases");
            Objects.Case Case = Managers.CaseManager.ConvertEntryToCase(CaseEntry.entry_list[0]);
            Case.Status = "Closed";
            Case.AccountName = "feedback";
            name_value[] CaseNV = VR.SugarCRM.Managers.CaseManager.ConvertCaseToNameValueList(Case);
            set_entry_result result = this.setEntry(CaseNV, "Cases");
            return Case;

[Nicopilo]

Still having problem with this task.

Anyone can help ?

[Nicopilo]

I'm uping this topic because i'm still stuck with this problem.

Basically i need to update the account_name field of the Case module (where you have the list of the Cases)
So i treated the field as if it was a string like the others ( that i can update ) but it doesn't update this field.

So i guess its kinda of a protected field since when creating a case we need to slect through a bunch of account a valid one (that exists) and that's maybe why i cannot update this field even though i affect the right account name.

Does anyone have a solution or am i missing something here ?