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Thread: Email address disappeared from Contact Record

  1. #1
    cgti Guest

    Exclamation Email address disappeared from Contact Record

    I'm wondering if anyone has had a similar issue before.

    There are times when I want to find a contact's email that is definitely in the system, yet when I open their record the email address has either been marked as invalid or no longer exists in the system. Disappeared without a trace... I have enabled tracking but with no luck, and we are not using any third party app to sync contacts with SugarCRM. I am using Sugar Professional Version 6.5.13 On-Demand. This has been happening for quite some time (and on older versions as well.) It occurs seemingly at random, and not often, but I estimate we've lost 100+ email addresses by now.

    Anyone encountered this bug before? Any help would be greatly appreciated.

    Chris

  2. #2
    kir
    kir is offline Sugar Community Member
    Join Date
    Nov 2011
    Posts
    702

    Default Re: Email address disappeared from Contact Record

    Quote Originally Posted by cgti View Post
    I'm wondering if anyone has had a similar issue before.

    There are times when I want to find a contact's email that is definitely in the system, yet when I open their record the email address has either been marked as invalid or no longer exists in the system. Disappeared without a trace... I have enabled tracking but with no luck, and we are not using any third party app to sync contacts with SugarCRM. I am using Sugar Professional Version 6.5.13 On-Demand. This has been happening for quite some time (and on older versions as well.) It occurs seemingly at random, and not often, but I estimate we've lost 100+ email addresses by now.

    Anyone encountered this bug before? Any help would be greatly appreciated.

    Chris
    Just follow the steps:
    Every user must do it once: go to contact (no matter wich one - better where is no email otherwise its email might gone) -> press Edit button -> press CRTL+F5
    sahay143 likes this.

  3. #3
    cgti Guest

    Default Re: Email address disappeared from Contact Record

    What does this do exactly?

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