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Thread: Enabling Sugar Email Archiving

  1. #1
    priyanka310 Guest

    Question Enabling Sugar Email Archiving

    Hi

    I am using sugar professional edition and trying to enable the sugar Email Archiving service, The steps to enable the service are provided at the following link-

    Enabling Sugar Email Archiving - SugarCRM Support Site

    But when I am clicking on the button “Enable Email Archiving”, I am getting following error-
    "An error occurred while attempting to communicate with the Email Archiving server, and the service could not be enabled: cURL extensions is required, but has not been enabled.
    Please try again or contact SugarCRM Support."


    Can anyone please help me for this. Do I need to do something else to activate the service?

    Thanks in advance.
    Priyanka

  2. #2
    jmertic's Avatar
    jmertic is offline Sugar Community Manager
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    3,996

    Default Re: Enabling Sugar Email Archiving

    Which version of Sugar is this for?
    John Mertic
    Sugar Community Manager

  3. #3
    Angel's Avatar
    Angel is offline Sugar Community Member
    Join Date
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    Los Angeles
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    Default Re: Enabling Sugar Email Archiving

    Have you confirmed that the cURL PHP extension is enabled within your PHP configuration?
    Regards,

    Angel Magaña
    Technical Solutions Architect
    Co-Author: Implementing SugarCRM 5.x (Packt Publishing -- Sept. 2010)
    Blog: http://cheleguanaco.blogspot.com.
    Twitter: @cheleguanaco.

  4. #4
    prpatel Guest

    Default Re: Enabling Sugar Email Archiving

    Quote Originally Posted by priyanka310 View Post
    Hi

    I am using sugar professional edition and trying to enable the sugar Email Archiving service, The steps to enable the service are provided at the following link-

    Enabling Sugar Email Archiving - SugarCRM Support Site

    But when I am clicking on the button “Enable Email Archiving”, I am getting following error-
    "An error occurred while attempting to communicate with the Email Archiving server, and the service could not be enabled: cURL extensions is required, but has not been enabled.
    Please try again or contact SugarCRM Support."


    Can anyone please help me for this. Do I need to do something else to activate the service?

    Thanks in advance.
    Priyanka
    Hello,

    Just check in your PHP.ini file that cURL extention is in comment or not?
    By default this library is in comment .
    So you have to search for “php_curl” in your php.ini file. At this point, you need to uncomment the line by removing the semicolon( at the beginning of the line and need to restart your apache server then you can check the feature of archiving email in SugarCRM.

    Thank you
    Prashant Patel

  5. #5
    priyanka310 Guest

    Default Re: Enabling Sugar Email Archiving

    Quote Originally Posted by jmertic View Post
    Which version of Sugar is this for?
    I am using the latest version, that is, 6.6.

  6. #6
    priyanka310 Guest

    Default Re: Enabling Sugar Email Archiving

    This is for SugarCRM version 6.6.

    Thanks
    Priyanka

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