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Thread: Issue loading any module in 6.3.1

  1. #1
    jpill is offline Sugar Community Member
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    Manizales, Colombia
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    Default Issue loading any module in 6.3.1

    Hello.

    I'm just installed the version 6.3.1, and the modules like Leads, Contacts and so on doesn't load, SugarCRM just shows me a white panel with the text: {"content":" as the image attached.

    The log file in FATAL mode shows me:
    Tue Jan 17 23:17:01 2012 [25631][-none-][FATAL] Configuration variable date.timezone is not set, guessed timezone America/Chicago. Please set date.timezone="America/Chicago" in php.ini!

    I edited the php.ini but the message still appears.

    Thank
    Attached Images Attached Images  

  2. #2
    andopes's Avatar
    andopes is offline A Sugar Hero | Help Forum Moderator
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    Default Re: Issue loading any module in 6.3.1

    Follow the tips at my second post here.

    Cheers
    André Lopes
    DevToolKit / Project of the Month - June 2009
    Lampada Global Services- Open Source Solutions
    Avenida Ipiranga, 318
    Bloco B - CJ 1602
    São Paulo, SP 01046-010
    Brazil
    Office: +55 11 3237-3110
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    e-mail: andre@lampadaglobal.com

    Lampada Global delivers offshore software development and support services to customers around the world.
    Lampada is proud to be a SugarCRM Gold Partner, revolutionizing Customer Relationship Management.

    I DO NOT answer questions through PM and Email. If you need some help post your question into SugarForum.

  3. #3
    jpill is offline Sugar Community Member
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    May 2009
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    Manizales, Colombia
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    Default Re: Issue loading any module in 6.3.1

    Thanks André for helping.

    I used the 'inspect element' in google chrome and it show me this:

    GET http://localhost/crm/cache/jsLanguage/es_es.js?c=1&j=1 403 (Forbidden)
    GET http://locahost/crm/cache/themes/Sugar5/js/style.js?c=1 403 (Forbidden)
    Resource interpreted as Document but transferred with MIME type image/gif: "http://locahost/crm/index.php?entryPoint=getImage&imageName=blank.png" .
    MySugar.js:76Uncaught TypeError: Cannot read property 'style' of null
    SUGAR.mySugar.renderDashletsDialogMySugar.js:76
    YAHOO.util.YUILoader.onSuccessindex.php:397
    Y.util.YUILoader.loadNextsugar_grp1.js:1007
    Y.util.YUILoader.loadNext.donextsugar_grp1.js:1007
    csugar_grp1.js:1005
    fsugar_grp1.js:1005
    t

    And looks like some of permission of the file.

    i revised and the permissión was 660, i changed it to 644 and is fine now.

    Thanks a lot.

    Best Regards
    Juan Pablo Botero
    Danka Colombia

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